Managing Difficult, Frustrating, And Hostile Conversations: Strategies For Savvy Administrators (Volume 2)
Managing Difficult, Frustrating, and Hostile Conversations: Strategies for Savvy Administrators (Volume 2)
Be prepared to manage stressful situations before they happen. The second edition of this best-selling resource provides updated content and uncovers effective strategies for dispelling common sensitive situations.
""If you’re one of those who dread the next angry phone call—or even if you’ve never received one—this little book is one you’ll want to read and keep."-- Review
"This book is needed in any setting where people must deal with others who are frustrated and angered by unfriendly systems. The authors beautifully invite the reader to relive and rethink many of one’s own situations―and to learn from the strengths and weaknesses one encounters."(Jeff Jones)
""If you’re one of those who dread the next angry phone call―or even if you’ve never received one―this little book is one you’ll want to read and keep."(Rebecca Kesner Vol. 81, No. 2, November 2001)
About the Author
Georgia J Kosmoski is Professor of Educational Administration at Governors State University located outside of Chicago, Illinois. She has been an educator for over 25 years She has...