Trying Hard Is Not Good Enough 10th Anniversary Edition: How To Produce Measurable Improvements For Customers And Communities

Trying Hard Is Not Good Enough 10th Anniversary Edition: How To Produce Measurable Improvements For Customers And Communities

Trying Hard Is Not Good Enough 10th Anniversary Edition: How to Produce Measurable Improvements for Customers and Communities

This is the 10th Anniversary Edition of Mark Friedman's acclaimed book about Results-Based Accountability (RBA) also known in parts of the UK as Outcomes-Based Accountability (OBA). This is a "how to" book for government and nonprofit agencies working at the city, county, state, and national levels to improve community quality of life and the performance of program services. RBA is a common sense approach that replaces all the overly-complex and jargon-laden methods foisted on us in the past. The methods can be learned and applied quickly. And all the materials are free for use by government and non-profit organizations. In addition to providing practical methods, the book also makes a contribution to social theory by explaining the contribution relationship between program performance and community quality of life. As such it is a valuable tool for both program administrators and evaluators. The RBA framework has been used in over 40 U.S. states and numerous countries around the world. Additional information about RBA can be found on the FPSI website resultsaccountability.com and in the soon-to-be-released RBA Companion Reader. (For those who already have the...

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